Company Policies
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Shipping

Shipping is based on actual real time rates however the actual weight and size of package is not always known until the order has been processed. Customers will be notified of any changes to the shipping amount via e-mail. We ship via UPS for domestic and Canada orders. For all Canada customers we offer two ways to ship 1) UPS standard ground [there is a brokerage fee involved with this choice and the amount is not known until the shipment reaches Canada] 2) UPS Worldwide expedited [this choice is an air shipment and may cost a little more than ground however your shipment will arrive in 2-3 days and there is no brokerage fees] We offer DHL for international orders. Please call for other international rates or to supply us with your own freight company. [ Note: o-reps.com does not pay for shipping fees, taxes or duties these are the responsibility of the buyer.]



We offer the following shipping options:

 

All custom and duties fees are the responsility of the buyer!

UPS Ground
Price calculated with real time rates on domestic U.S. orders
UPS Second Day Air
Price calculated with real time rates on domestic U.S. orders
UPS Next Day Air
Price calculated with real time rates on domestic U.S. orders
USPS to APO/AP Addresses
Price will be added after shipment. Orders must be E-mailed or faxed
e-mail sales@o-reps.com  Fax 562-925-8226

UPS Standard ground Canada

Standard Ground Canada real time rates 4 to 6 days. (Customer is responsible for all taxes and brokerage fees)

UPS Worldwide Expedited

Air shipment real time rates 2-3 days (NO BROKERAGE FEES)

Payment Methods
 
If you are interested in purchasing product on this site, you may do so by adding the item to your shopping cart and proceed to check out. We accept Master-card, Visa, Discover, and American Express and PayPal for on-line orders.
 
You may also call 1-888-289-5911 to make an order over the phone. If you use a credit card, your order will ship immediately. If you pay by personal check, your order will ship 5 business days after we receive your check.
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International Orders:
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International order payment options are PayPal or Money Transfer by Western union. Shipping options: choose your own freight forwarder and have your order picked up or we can ship it for you via DHL, UPS or FED-EX. All fees, taxes or duties incurred are the responsibility of the buyer.


Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order. We DO NOT blanket email our customers and we don't use social media for solicitation.  
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Norton shopping guarantee

  • We offer free shopping guarantee by Norton. Every customer who purchases from us online is eligible for:
  • $10,000 ID Theft protection for 30 days from the purchase date (Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
  • $1000 Purchase (All terms (returns, refunds, shipping, etc) are independently guaranteed.
  • $100 Lowest price guarantee (If the published store price drops, we will pay you the difference, up to $100.
  • The Identity Theft Protection benefit is not activated automatically: You need to register within 30 days of your eligible purchase. Visit Norton Shopping Guarantee to register.
  • The Purchase Guarantee is automatic. If you have a problem with your transaction within 30 days of your purchase, visit Norton Shopping Guarantee to make a benefit claim.
  • For Lowest Price Guarantee benefit claims, if within 30 days of the date of your purchase you see the exact same product advertised on the same Website at a lower published retail price, you will receive a refund for the difference up to $100 USD. Note: Items purchased through specific promotions, bundling arrangements, or coupons are not eligible for the Lowest Price Guarantee. See our terms for the full eligibility conditions.

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(OEM) Manufacture part numbers:
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ORIGINAL EQUIPMENT MANUFACTURER (OEM) PART NUMBERS ARE GIVEN AS A REFERENCE TOOL ONLY. NO INFERENCE OR IMPLICATION, BEYOND THAT OF A USEFUL REFERENCE TOOL, SHOULD BE TAKEN NOR IS INTENDED.  THE PRODUCTS CONTAINED ON THIS WEBSITE ARE SELECTED BY O-REPS AS REPLACEMENT PARTS FOR THE IDENTIFIED ORIGINAL EQUIPMENT. THESE REPLACEMENT PARTS ARE NOT AUTHORIZED, SPONSORED OR ENDORSED BY THE OEM. ALL OEM NAMES MENTIONED ON THIS WEBSITE ARE REGISTERED TRADEMARKS.
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O-Reps.com has no affiliation with the OEM manufactures nor do we intend to imply or represent that we stock all OEM parts. we do however sell both OEM and NON-OEM parts which will be itdentified by the Manufactuers name. 
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Equipment manufacturers often don't make there parts in house but have them made by companies that specialize in manufacturing those components. OCM or Direct source parts are made by the same manufacturers as the OEM to the exact specifications as dictated by the equipment manufacturers. Aftermarket or Generic parts are made by a third party. These parts are often designed close to the equipment manufacturer's spec's with subtle differences such as color, material, or how an item may mount mounting holes may be different these parts are OEM like or NON-OEM.

Copyrights
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All content included on this site, such as text, graphics, logos, images, is the property of O-Reps.com and or our suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of O-Reps.com and protected by U.S. and international copyright laws. All software used on this site is the property of O-Reps.com or its software suppliers and protected by United States and international copyright laws.
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Return Policy
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We have a 30 day return policy for wrong items ordered from the time you receive the merchandise. Our product warranty is 90 days on defective merchandise. A Return Authorization number is required on all returns. In the event a wrong item was ordered and is returned in original condition store credit can be applied toward your replacement order.  All returns are subject to a 20% restock fee. All shipping cost incurred are the responsibility of the buyer (original shipping plus return shipping ) All returns must be done by UPS or FedEx with a tracking number. Defective merchandise will be replaced minus shipping (only if it falls within the 90 day warranty period). Unfortunately the manufacturers do not cover shipping on defective merchandise. Items returned without a return authorization will not be accepted and can delay your credit or refund.
Special orders: Special custom made orders are not returnable nor refundable unless it was our error. Please verify all materials and sizes prior to ordering